Trade Account Terms & Conditions

Sensory Solution Wholesale Ltd

These Trade Account Terms & Conditions apply to all trade accounts opened with Sensory Solution Wholesale Ltd (“Sensory SW”, “we”, “us”, “our”).

Our trade accounts are intended exclusively for customers purchasing goods wholly or mainly for the purposes of their business, trade, craft or profession.

By applying for, activating or using a trade account, you confirm that the information supplied in your application is accurate and that you agree to these Trade Account Terms together with our general Terms & Conditions of Sale and other applicable policies.

1. Trade Account Eligibility

Trade accounts are available to genuine businesses, including sole traders, partnerships and incorporated businesses, subject to our approval.

We may request information reasonably necessary to verify a trade application, including:

• business or trading name;
• company registration details, where applicable;
• VAT registration details, where applicable;
• business address and contact details;
• website, social media or online marketplace details;
• nature of the business and principal routes to market;
• existing supplier information or trade references, where appropriate; and
• other information reasonably required to verify that the applicant is actively trading.

Submitting an application does not guarantee approval.

We reserve the right to approve or decline an application based on reasonable commercial, verification, fraud-prevention or account-management considerations.

2. Accuracy of Information

All information supplied when applying for a trade account must be true, accurate and complete.

Customers must notify us of material changes to their business information.

Providing materially false, misleading or fraudulent information may result in an application being rejected or an existing account being suspended or closed.

3. Approval of Trade Accounts

Once approved, the account holder may receive access to our trade website, wholesale pricing and other trade-only services.

Approval of an account does not:

• guarantee availability of any product;
• guarantee acceptance of an order;
• automatically provide a credit facility;
• guarantee particular pricing or discounts indefinitely; or
• create an obligation for us to continue providing an account indefinitely.

All orders remain subject to our applicable Terms & Conditions of Sale.

4. 90-Day Initial Ordering Requirement

Trade accounts are provided for active business customers.

An approved account holder must submit at least one order within 90 calendar days of the trade account being opened/activated.

If no order has been submitted within that initial 90-day period, access to trade pricing and/or the trade account may automatically be removed or deactivated.

We are not required to provide advance notice before access is removed under this provision.

Removal of access does not prevent the business from contacting us to request reactivation.

5. Account Reactivation

Where an account has been deactivated because no order was submitted within the initial 90-day period, the customer may contact us to request reactivation.

Reactivation is not automatic and remains subject to our current trade-account criteria and reasonable verification checks.

We may require the customer to:

• confirm that the business is still actively trading;
• update its account information;
• provide current website or social-media details;
• provide other reasonable business verification; or
• submit a new trade application where circumstances have materially changed.

Reactivation of an account does not reinstate expired promotions, historic pricing, discounts or credit facilities.

6. Ongoing Account Activity

We reserve the right to periodically review trade accounts to ensure that they continue to meet our eligibility requirements.

Where an account has been inactive for a prolonged period, we may suspend or deactivate access and ask the customer to reconfirm its business details before access is restored.

This allows us to maintain our trade platform for active wholesale customers and protect trade-only pricing.

7. Trade Pricing

Trade prices are confidential commercial prices made available to approved account holders.

Prices may change from time to time.

Unless expressly stated otherwise, prices displayed to trade customers are exclusive of VAT and delivery charges.

Having a trade account does not guarantee that a particular price, discount, promotion or product will remain available.

8. Account Security

Trade account login details are provided for the approved business.

The account holder is responsible for maintaining the security of its login credentials and for activity undertaken through the account by persons it has authorised.

Login credentials must not be sold, transferred or provided to an unrelated third party for the purpose of obtaining access to our wholesale pricing.

Please notify us promptly if you reasonably believe your account has been accessed without authority.

9. Orders

Access to a trade account does not mean that every order submitted will automatically be accepted.

Each order is subject to:

• stock availability;
• payment;
• account status;
• delivery availability;
• our Terms & Conditions of Sale; and
• any applicable product-specific conditions.

Submitting an order constitutes an offer to purchase. A contract is formed in accordance with our Terms & Conditions of Sale.

10. Credit Facilities

Approval for a trade account does not constitute approval for credit.

Where credit facilities are requested, they are subject to separate approval and may include credit checks, references, credit limits and payment terms.

We reserve the right to review, reduce, suspend or withdraw a credit facility where reasonably justified by payment history, credit risk or other legitimate commercial considerations.

Any outstanding amounts remain payable notwithstanding suspension or closure of the trade account.

11. Resale

Trade accounts are intended for customers purchasing products for legitimate business purposes, including resale through appropriate retail channels.

Customers are responsible for ensuring that their own resale activities, product listings, advertising and dealings with their customers comply with applicable law and any applicable third-party marketplace requirements.

A trade account does not appoint the customer as an agent, distributor, representative, franchisee or partner of Sensory Solution Wholesale Ltd.

12. Misuse of Trade Accounts

We may suspend, restrict or close an account where we reasonably believe there has been:

• fraudulent activity;
• materially false account information;
• unauthorised account sharing;
• misuse of trade pricing;
• non-payment of amounts properly due;
• misuse of promotional or discount codes;
• abusive or threatening conduct towards our staff;
• material breach of our Terms & Conditions; or
• other unlawful or materially improper use of the account.

Where appropriate, we may request additional verification before restoring access.

13. Suspension or Closure by Sensory SW

We reserve the right to suspend, restrict or close a trade account where reasonably necessary for legitimate commercial, security, legal, credit-risk or account-management reasons.

Where reasonably practicable and appropriate, we may notify the customer of the reason.

Closure or suspension of an account does not affect contractual rights or liabilities which arose before closure, including outstanding payment obligations and orders already accepted by us.

14. Closing Your Trade Account

Customers may request closure of their trade account by contacting us.

Account closure does not cancel orders that have already been accepted, remove outstanding payment obligations or affect rights and liabilities that have already arisen.

We may retain information following account closure where required or permitted by applicable law and in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Trade Account Terms from time to time.

Changes will apply prospectively from the effective date of the revised terms and will not ordinarily alter an existing contract retrospectively.

Continued use of a trade account following notification of materially revised account terms may be subject to acceptance of the updated terms where appropriate.

16. Relationship With Other Terms

These Trade Account Terms should be read alongside our:

Terms & Conditions of Sale
Refund & Returns Policy
Delivery Policy
Pre-Order Policy
Privacy Policy
Price Match Promise

If there is an inconsistency concerning a particular sale, our Terms & Conditions of Sale and any specifically agreed written terms applicable to that transaction will take precedence as appropriate.

17. Contact Us

For trade account applications, reactivation or account enquiries:

Sensory Solution Wholesale Ltd
Unit D2, Rear of London House
Thames Road
Crayford, Kent
DA1 4SL
United Kingdom

Head Office: 01322 686929
Email: info@sensorysw.co.uk

WhatsApp enquiries are monitored during normal working hours. Messages received outside working hours will be responded to on the next working day.

Company No: 16269622
VAT No: 509853563
EORI: GB509853563000