Amazon Fulfilment (FBA) FAQ

At Sensory Solution Wholesale, we support trade customers who sell products through Amazon using Fulfilment by Amazon (FBA).

This FAQ explains how FBA orders work when purchasing from us, including ordering, preparation, labelling, packaging and delivery to Amazon fulfilment centres.

Getting Started with Amazon FBA

What is Amazon Fulfilment (FBA)?

Fulfilment by Amazon (FBA) is a service that allows Amazon sellers to send their stock to Amazon fulfilment centres.

Amazon then stores the products and handles the picking, packing and delivery of customer orders, as well as certain customer service and returns processes.

Does Sensory Solution Wholesale sell directly on Amazon?

No. Sensory Solution Wholesale does not currently sell directly on Amazon.

However, many of our approved wholesale customers purchase products from us for resale through Amazon and other online marketplaces.

Where available, our products include EAN/barcode information that may assist customers when creating or managing their Amazon listings.

Can I sell Sensory Solution Wholesale products on Amazon?

Yes. Approved trade customers may purchase our products for resale through Amazon, subject to any product, brand or marketplace restrictions that may apply.

Our ranges include sensory toys, fidget toys, squishies, novelty toys, impulse-buy products and other popular wholesale lines.

Please remember that it is the seller's responsibility to ensure that they comply with Amazon's current selling policies, product requirements and applicable UK/EU regulations.

How do I register for a wholesale account?

You must have an approved Sensory Solution Wholesale trade account before placing wholesale orders.

Complete our online Trade Account Application Form and provide the requested information about your business and routes to market.

Applications are reviewed before access to wholesale pricing is granted.

Amazon FBA Orders & Delivery

How do I place an Amazon FBA order?

The process is straightforward:

1. Place and pay for your order through the Sensory Solution Wholesale website.

2. Enter the appropriate delivery address during checkout.

3. Add a note to your order confirming that it is for Amazon FBA.

4. Provide us with any specific Amazon preparation, packaging or labelling requirements.

5. Where required, once your order has been packed, we can provide the carton dimensions and weights needed to create your shipment within Amazon Seller Central.

6. Send the required Amazon carton/shipping labels to us in PDF format.

7. Once all requirements have been completed, your order will be dispatched.

Please ensure all Amazon requirements and labels are supplied promptly, as delays in receiving this information may delay dispatch.

Can you deliver directly to Amazon fulfilment centres?

Yes. Subject to prior agreement, we can dispatch qualifying orders directly to Amazon fulfilment centres.

Delivery availability and charges may vary depending on the destination, shipment size and Amazon's delivery requirements.

Can you deliver to multiple Amazon fulfilment centres?

Yes. Amazon may divide an FBA shipment between multiple fulfilment centres.

Where an order needs to be separated and dispatched to multiple locations, additional handling, administration and delivery charges may apply.

We will advise you of any additional charges before the shipment is processed.

How long does delivery take?

Our normal processing and delivery times apply to standard orders.

Amazon FBA orders may take longer where additional labelling, packaging, repacking or shipment preparation is required.

Any estimated dispatch or delivery times are not guaranteed, particularly where we are waiting for information, labels or instructions from the customer or Amazon.

Amazon Packaging & Labelling

Do you provide Amazon carton labelling?

Yes. Where agreed, once your order has been packed, we can provide the carton weights and dimensions required for you to complete the shipment within Amazon Seller Central.

You can then send the required Amazon carton labels to us in PDF format.

We will print and apply the labels to the appropriate cartons before dispatch.

Do you offer product labelling?

Yes. We may be able to print and apply Amazon FNSKU/barcode labels directly to individual products where required.

Additional charges apply for this service and will depend on the quantity of products and the preparation required.

Please contact us before placing a large FBA order requiring individual product labelling.

Do you offer additional packaging?

Yes. Where required, we can provide additional packaging or preparation to help products meet Amazon fulfilment requirements.

This may include additional protective packaging, bagging or other preparation depending on the product.

Additional charges will apply and will be confirmed before the work is carried out.

Can products be repacked into sets or bundles?

Where possible, yes.

We may be able to prepare selected products into multipacks, sets or bundles for Amazon listings.

As requirements can vary considerably, this service is assessed and quoted on an individual basis.

Please contact us before ordering if you require products to be bundled or repacked.

Are there additional charges for Amazon FBA orders?

Standard wholesale orders do not automatically include Amazon FBA preparation services.

Additional charges may therefore apply where your order requires services such as:

• Individual product/FNSKU labelling

• Additional protective packaging

• Bagging or preparation

• Repacking products

• Creating sets, multipacks or bundles

• Splitting an order between multiple fulfilment centres

• Additional cartons or specialist packaging

• Other Amazon-specific preparation requirements

Where additional charges apply, we will advise you before carrying out the additional work.

Amazon Product Restrictions & Seller Responsibilities

Are there restrictions on products that can be sold through Amazon?

Amazon has its own rules regarding products, categories, brands, documentation and seller eligibility. These requirements can change.

It is the customer's responsibility to check that a product is permitted for sale through their Amazon account before purchasing stock from Sensory Solution Wholesale.

Purchasing a product from us does not guarantee that Amazon will approve the product, listing, ASIN, category or seller.

We cannot accept responsibility where Amazon subsequently restricts, removes or refuses a product or listing.

Who is responsible for Amazon compliance?

The Amazon seller is responsible for ensuring that their listings and products comply with Amazon's requirements and all applicable laws and regulations.

Customers should carry out their own checks before purchasing stock, particularly where Amazon requests compliance documentation, safety information, testing reports, brand approval or other evidence.

Amazon FBA Returns & Cancellations

Can I return products if Amazon does not approve my listing?

Our standard B2B returns and refund terms apply to Amazon FBA customers.

We do not operate on a sale-or-return basis, and Amazon refusing, restricting or removing a listing would not automatically entitle the customer to return the products or receive a refund.

Customers should therefore confirm Amazon eligibility before ordering.

Can I cancel an FBA order after preparation has started?

Once FBA preparation, labelling, repacking or other bespoke work has started, cancellation may not be possible.

Any costs already incurred in preparing the order may also remain payable.

Please contact us as soon as possible if you need to make changes to an FBA order.

Need Help with an Amazon FBA Order?

If you are planning to place an Amazon FBA order with Sensory Solution Wholesale, please contact us before ordering if you require specialist labelling, packaging, bundling or direct delivery to an Amazon fulfilment centre.

Providing your requirements in advance helps us confirm what services are available, any additional costs and the expected processing time.

Sensory Solution Wholesale
Wholesale Sensory Toys, Fidget Toys, Squishies & Sensory Equipment